Privacy Policy — tek999

Last Updated: January 2026

1 Who We Are and How to Contact Us

This Privacy Policy applies to the tek999 online gaming platform, accessible at https://tek999.org. tek999 is the data controller responsible for the personal information collected through the platform. We are committed to protecting the privacy of all players, with particular regard for players based in Bangladesh.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our privacy support team. All privacy-related correspondence should be directed to: [email protected] (plain text — this is not a clickable link).

Our support team operates 24 hours a day, 7 days a week, and responds in Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 30 calendar days of receipt.

2 Personal Data We Collect

tek999 collects personal data through several channels: directly from you when you register an account or contact support, automatically as you use the platform, and occasionally from third-party verification or payment services. The categories of personal data we collect are described below.

2.1 Registration Data

When you create a tek999 account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Mobile phone number registered with your bKash, Nagad, Rocket, or Upay wallet
• Email address (where provided)
• Username and hashed password
• Preferred language and currency (BDT)

2.2 Identity Verification Data

To comply with fair-play and anti-fraud obligations, tek999 may request identity verification documents from players at any stage. This may include:

• National Identity Card (NID) number and a scanned copy or photograph
• Passport or driving licence (as an alternative to NID)
• A selfie photograph for facial comparison purposes
• Proof of payment method ownership (e.g., screenshot of your bKash or Nagad account in your name)

Identity verification documents are stored on encrypted servers and are not used for any purpose other than account verification and fraud prevention.

2.3 Transaction Data

tek999 maintains records of all financial activity on your account, including:

2.4 Technical and Usage Data

When you access the tek999 platform, our servers automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session start and end times, pages visited, and features used
• Referring URL (the page you visited immediately before arriving at tek999)
• Crash reports and error logs for platform stability purposes

2.5 Communications Data

If you contact tek999's support team via email or any messaging channel we provide, we retain records of that correspondence, including the content of your messages, timestamps, and any attachments. This data is used exclusively to resolve your enquiry and to improve our support quality.

3 How We Use Your Personal Data

tek999 processes your personal data only for specific, legitimate purposes. The legal basis and purpose for each category of processing are outlined below.

3.1 Account Management and Service Delivery

We use your registration data to create and maintain your tek999 account, authenticate your identity when you log in, deliver the games and betting services you request, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and send you essential account notifications such as deposit confirmations and withdrawal updates.

3.2 Age and Identity Verification

Bangladesh regulations and our responsible gaming commitments require us to verify that all players are at least 21 years of age. We use your date of birth and, where requested, your NID or passport to confirm this. Verification data is also used to prevent fraudulent accounts and to ensure that each individual holds only one tek999 account.

3.3 Fraud Prevention and Platform Integrity

Technical and transaction data is analysed to detect unusual account activity, suspected bonus abuse, multi-accounting, money laundering, or any other behaviour that violates our Terms & Conditions. Where fraud is detected or suspected, we may freeze account funds, suspend the account, and share relevant data with payment processors or authorities as permitted by law.

3.4 Platform Improvement and Analytics

Aggregated, anonymised usage data helps us understand how players navigate the tek999 platform, which games and features are most popular, and where the user experience can be improved. This analytics processing does not involve identifying individual players and is conducted on de-identified data sets.

3.5 Customer Support

Communications data is used solely to understand and resolve the query you have raised. Support records may also be reviewed internally for staff training and quality assurance, but are not shared externally for this purpose.

3.6 Responsible Gaming

tek999 monitors gaming behaviour patterns — such as bet frequency, session length, and deposit escalation — to identify players who may benefit from responsible gaming tools. Where a risk pattern is identified, we may proactively contact the player to offer deposit limits, reality checks, or self-exclusion. This processing is conducted in the interest of player welfare and is not used for commercial profiling.

4 Sharing Your Personal Data

tek999 does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below.

4.1 Payment Processors

To process deposits and withdrawals, tek999 shares the minimum necessary transaction data with your selected payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank. This typically includes your registered mobile number or bank account identifier and the transaction amount in BDT. These providers have their own privacy policies governing data received in their capacity as payment processors.

4.2 Identity Verification Services

Where we engage third-party identity verification providers to assist with NID checks or document authentication, only the specific documents and data required for verification are shared. These providers are contractually bound to process the data solely for verification purposes and to apply appropriate technical security measures.

4.3 Game Software Providers

Game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a pseudonymous player identifier and session token in order to deliver their games and record game outcomes. These providers do not receive your full name, NID details, or payment method information.

4.4 Legal and Regulatory Disclosure

tek999 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required by applicable law or a valid legal order. In such cases, we will disclose only the data specifically requested and will use reasonable endeavours to notify the affected player where legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of tek999's business, personal data held at the time of the transaction may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy terms applicable to their data following the transaction.

5 Data Retention

tek999 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following retention guidelines:

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with an individual player.

6 Cookies and Tracking Technologies

tek999 uses cookies and similar technologies to ensure the platform functions correctly and to analyse how players use it. Cookies are small text files stored on your device when you visit the platform.

6.1 Strictly Necessary Cookies

These cookies are required for the platform to operate and cannot be disabled. They include session authentication tokens that keep you logged in during your visit, CSRF protection tokens, and load-balancing identifiers. No personal data beyond a session identifier is stored in these cookies.

6.2 Analytics Cookies

With your consent, tek999 uses first-party analytics cookies to collect anonymised data on page visits, feature usage, and session duration. This data helps us improve the platform experience for all players. Analytics cookies do not identify you personally and are not shared with advertising networks.

6.3 Preference Cookies

Preference cookies remember your platform settings — such as your preferred game category or notification preferences — so that you do not have to reconfigure them on each visit. These cookies are stored on your device and contain only non-sensitive preference data.

6.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will affect platform functionality, including your ability to stay logged in. Disabling analytics or preference cookies will not prevent you from using the platform but may reduce the personalisation of your experience.

7 Your Data Rights

As a tek999 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Request" and a description of your request.

• Right of Access: You may request a copy of all personal data tek999 holds about you. We will provide this in a portable, readable format within 30 days of verifying your identity.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, and where no legal obligation requires us to retain it.
• Right to Restriction: You may request that we restrict the processing of your personal data while a rectification or objection request is being assessed.
• Right to Object: You may object to the processing of your personal data for responsible gaming monitoring or analytics purposes. Note that objecting to fraud-prevention processing may result in account restrictions for platform security reasons.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

tek999 will not charge a fee for processing privacy requests made in good faith. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with a written explanation provided to you.

8 Security Measures

tek999 applies the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the tek999 platform is encrypted in transit using industry-standard TLS protocols.
• Password Hashing: Account passwords are stored as salted hashes using a strong one-way hashing algorithm. Plain-text passwords are never stored.
• Access Controls: Personal data is accessible only to tek999 staff members who require it to perform their specific job functions. Access is governed by role-based permissions and is logged.
• Regular Security Audits: The tek999 platform undergoes periodic security reviews to identify and address vulnerabilities before they can be exploited.
• Secure Data Centres: Player data is stored on servers located in secure data centre facilities with physical access controls, redundant power, and continuous monitoring.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your own device is free from malware. If you suspect that your account has been compromised, contact [email protected] immediately.

9 Children and Minors

The tek999 platform is strictly for adults aged 21 years and above. tek999 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately close the associated account, delete the data, and, where deposits were made, return any real-money balance to the original payment source.

If you are a parent or guardian and believe that a minor has registered a tek999 account without your knowledge, please contact [email protected] as soon as possible so that we can investigate and take appropriate action.

10 Changes to This Privacy Policy

tek999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will notify registered players via the contact method on file at least 7 days before the revised policy takes effect. The updated policy will be published on this page with a revised "Last Updated" date.

Your continued use of the tek999 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should close your account and cease using the platform before the effective date. Account closure requests can be submitted at any time to [email protected].